Returns
HOW DO I RETURN?
Please email us directly at customercare@candidocollective.com with your order number, email address and issue with goods.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
WHAT ITEMS ARE REFUNDABLE?
You can return your items within 14 days of receipt of your shipment if unused and unopened. Items must be in original condition and in the original packaging.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Film must be unused and unprocessed. Free gifts and promotional items are not returnable.
ARE THERE ANY CHARGES FOR RETURN?
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping.
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your request has been approved or rejected for refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 10 working days.